Shipping & Returns
Shipping to and from Mt. Hope Fabrics and Gift Shoppe is at the customer’s expense and varies according to weight, size, shipping type and location. We search for the lowest shipping rates. If the shipping is calculated higher than necessary on your purchase, we will refund the amount you overpaid.
Our preferred shipper is USPS but we sometimes use UPS for large packages.
After a package leaves our facility we cannot be responsible in the rare event that USPS would lose your package.
We do our best to ship the same day, on orders placed before 2 PM. (EST)
If an item will be out of stock for longer than 3 days, we will notify you.
RETURNS & REFUNDS
Your satisfaction is very important to us. Please read carefully our policies concerning returns.
- We do not accept returns on cut fabric.
- Refunds will be given on all other items minus a 10% restocking fee.
- Please handle items carefully. All items must be returned in new condition and in original packaging. We cannot refund money for items that are used, cut, altered, washed, or returned in an unsalable condition. This includes but is not limited to excessive wrinkling, dirty, and/or contaminated with human or animal hair, or other foreign material.
- Original shipping charges and return shipping are your responsibility, we will not refund shipping.
To Return Items: Please contact our store by phone at 330-672-5292 or by email to receive instructions on returning an item.